Refund policy
Returns & Refunds Policy
Thank you for shopping with us! We want you to be 100% satisfied with your purchase. Please read our returns and refund policy carefully before making your purchase.
Returns
Because our products are shipped directly from our international suppliers, we do not accept returns unless the item is damaged, defective, or significantly different from what was described.
To be eligible for a return:
- The item must be faulty, incorrect, or damaged.
- You must contact us within 7 days of receiving the item.
- You must provide photo or video evidence clearly showing the issue.
Please do not send the item back to the sender or any address on the packaging, as we cannot guarantee its receipt or process your return through those channels.
Refunds & Replacements
Once we’ve reviewed and confirmed your claim:
- You may receive a full refund, or
- We may offer a replacement item at no extra charge.
Refunds will be processed to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect shipping address entered at checkout
- Delays caused by customs or shipping carriers
- Slight variations in color, sizing, or packaging due to supplier differences
How to Start a Return or Refund Request
Please email us at gla@gmail.com with:
- Your order number
- A description of the issue
- Clear photo or video evidence of the problem